Shipping policy
Shipping & Delivery Information
This Shipping Policy explains how orders placed through luwave.com are prepared, dispatched, and delivered within Australia.
Our goal is to provide customers with a straightforward and transparent delivery experience.
Where We Currently Ship
Luwave currently ships exclusively within Australia.
Orders addressed outside Australia are not available for fulfilment at this time.
Standard shipping is provided free of charge on all eligible Australian orders.
Order Processing Timeframes
Daily Order Cut-Off
Orders placed before 5:00 PM (GMT+10:00) are generally processed on the same business day.
Orders submitted after this time are processed on the following business day.
Preparation & Dispatch
Following confirmation, orders are prepared and dispatched within 1 to 3 business days (Monday to Friday).
Estimated Delivery Time
Once dispatched, shipments within Australia typically arrive within 5 to 7 business days (Monday to Friday).
Total Estimated Delivery Window
The overall estimated timeframe from purchase to delivery is approximately 6 to 10 business days.
Delivery Providers
To support reliable deliveries across Australia, Luwave works with established logistics providers, which may include:
- Australia Post
- StarTrack
- Aramex Australia
The carrier selected for delivery may vary depending on parcel dimensions, destination, and operational availability.
Shipping Costs
All orders include free standard shipping within Australia.
No minimum order amount is required, and no additional delivery charges apply for standard shipments.
Tracking Your Shipment
Once an order has been dispatched, a shipping confirmation email containing tracking information will be sent to the email address provided during checkout.
This allows customers to monitor delivery progress directly through the relevant shipping provider.
Delivery Assistance
If a shipment is delayed, arrives damaged, or cannot be located, please contact our support team for assistance.
We will review the issue and help where reasonably possible.
Store Information
Store Name: Luwave
Business Address: Im Untertal 4, 79215 Elzach, Germany
Warehouse Address: 53 Sandringham St, Sans Souci NSW 2219, Australia
Tel.: +61468147434
Email: info@luwave.com
Contact Form
Customer service hours: Monday to Friday: 8:00 a.m. to 6:00 p.m. (GMT+10:00).
We respond to your emails within 24 hours (Mon–Fri). Messages received over the weekend will be answered on Monday.