Privacy policy

Last updated: 24. May 2026

This Privacy Notice describes how Luwave collects, stores, uses, and protects personal information when you access luwave.com, place an order, contact our team, or otherwise interact with our services.

Within this notice, “you” refers to any person visiting our website or using our services.

Personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Data Controller

Luwave is responsible for the handling of personal data collected through this website in accordance with applicable privacy and data protection requirements.

Business Address:
Im Untertal 4
79215 Elzach
Germany

Privacy-related enquiries may be directed to info@luwave.com.

Changes to This Privacy Notice

From time to time, this Privacy Notice may be updated to reflect operational, legal, or regulatory changes. Any revised version will be published on this page together with the updated revision date.

Where required, additional notice may also be provided.

How Personal Information Is Collected

The information we collect depends on how you use our website and services. Data may be collected directly from you, automatically through website interactions, or through selected third-party providers that support our operations.

Personal information may be collected when you:

place an order through our website
create or access an account
subscribe to updates or communications
contact our customer support team
browse or interact with luwave.com

Information We May Collect

Depending on your interaction with our services, we may collect information such as:

full name
billing and shipping details
email address
telephone number
payment confirmation information
account login credentials
communication records with our support team
technical information including IP address, browser type, device information, and website activity

Personal data and personal information refer to information capable of identifying an individual either directly or indirectly.

If certain information is not provided, some website functions or services may not be available.

Cookies & Website Activity

Luwave uses cookies and similar technologies to improve website functionality, remember user preferences, and analyse website performance and interactions.

This may include browser information, pages viewed, session activity, and device identifiers.

Cookie settings can generally be managed through your browser settings. Disabling cookies may affect certain website features.

Third-Party Services

Some personal information may be received or processed through trusted third-party providers supporting our business operations, including:

Shopify (ecommerce platform)
payment processing providers
shipping and fulfilment partners
analytics and marketing services

These providers are expected to handle data in accordance with applicable privacy and security obligations.

Why We Use Personal Information

Personal information may be used for purposes including:

processing and fulfilling orders within Australia
arranging shipment and delivery services
handling exchanges, returns, and refunds
responding to customer enquiries
sending order-related updates and service communications
maintaining and improving website performance
detecting fraudulent or unauthorised activity
meeting legal or regulatory obligations

Where required, processing activities are based on consent. In other situations, data may be processed as part of our legitimate business operations.

Sharing of Information

Information may be shared with selected third parties where reasonably necessary for business operations or legal compliance, including:

payment providers
website hosting and IT providers
shipping and fulfilment services within Australia
professional advisers
government or regulatory authorities where legally required

Luwave does not sell personal information to third parties.

International Data Handling

Certain service providers may process or store information outside Australia. Where this occurs, reasonable steps are taken to ensure information is managed in accordance with applicable Australian privacy requirements.

Data Protection Measures

Luwave applies reasonable technical and organisational measures designed to help protect personal information against unauthorised access, misuse, disclosure, loss, or alteration.

Sensitive payment information is processed through secure encrypted systems operated by authorised payment providers.

Security & Retention

Appropriate technical and organisational measures are used to help protect personal information against unauthorised access, misuse, loss, or disclosure.

Information is retained only for as long as reasonably necessary for operational, contractual, or legal purposes.

Your Privacy Rights

You may request access to personal information held about you or request corrections where information is inaccurate or incomplete.

For security purposes, identity verification may be required before requests can be processed.

Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

Privacy Questions & Complaints

If you believe your privacy rights have been affected or if you have questions regarding this Privacy Notice, please contact us at info@luwave.com.

We will review and respond within a reasonable timeframe.

If you remain dissatisfied with the outcome, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.